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var(--border)}.staff-item{display:flex;gap:10px;padding:14px 16px;border-left:3px solid transparent;border-top:1px solid var(--bg);text-decoration:none;color:inherit}.staff-item.selected{background:var(--purple-tint);border-left-color:var(--purple)}.staff-item .avatar-p{width:38px;height:38px;font-size:12.5px}.staff-item .body{flex:1;min-width:0}.staff-item .top{display:flex;justify-content:space-between;gap:8px}.staff-item .name{font-size:13.5px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.staff-item .when{font-size:10.5px;color:var(--muted);white-space:nowrap}.staff-item.selected .when{color:var(--primary);font-weight:700}.staff-item .state{font-size:11.5px;color:var(--muted-2)}.staff-list .empty{padding:14px 16px;font-size:12px;color:var(--muted);line-height:1.5}.staff-chat{flex:1;display:flex;flex-direction:column;background:#efe9da;min-width:0}.chat-head{height:60px;background:#fff;border-bottom:1px solid 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.meta{font-size:10px;color:var(--muted);margin-top:3px;text-align:right}.ibubble .meta.bad{color:var(--orange);font-weight:700}.ibubble img{display:block;max-width:100%;border-radius:8px;margin-bottom:6px}.chat-foot{padding:14px 20px;background:var(--bg);border-top:1px solid #e4dec5;flex-shrink:0}.chat-foot div{height:42px;border-radius:10px;background:var(--border);color:var(--muted);font-size:13px;display:flex;align-items:center;padding:0 14px}.staff-side{width:340px;flex-shrink:0;background:#fff;border-left:1px solid var(--border);padding:20px;display:flex;flex-direction:column;gap:16px;overflow-y:auto}.side-label{font-size:12px;font-weight:800;color:var(--muted);letter-spacing:.04em;margin-bottom:6px;text-transform:uppercase}.temp-box{border-radius:12px;padding:12px;background:var(--bg);border:1px solid var(--border)}.temp-box.hot{background:#fff3ec;border-color:#f6c7a8}.temp-box.warm{background:#fdf8ec;border-color:#f0dca8}.temp-box.cold{background:#f1f6fa;border-color:#c9dceb}.temp-box .line{display:flex;gap:6px;align-items:center;margin-bottom:4px}.temp-box .line .when{font-size:11px;color:var(--muted-2)}.temp-box .reason{font-size:12px;line-height:1.4;color:#5b3a1f}.chips{display:flex;flex-wrap:wrap;gap:6px}.chips>.chip{padding:5px 9px;border-radius:8px;background:var(--bg);font-size:11.5px;font-weight:600}.obstacle{border:1px solid var(--border);border-radius:10px;padding:9px 10px;margin-bottom:6px}.obstacle .title{font-size:12.5px;font-weight:700}.obstacle .desc{font-size:11px;color:var(--muted)}.next-box{background:var(--primary-tint);border-radius:10px;padding:11px}.next-box .side-label{color:var(--primary);font-size:11px;margin-bottom:3px}.next-box .what{font-size:12.5px;font-weight:700}.next-box .who{font-size:11px;color:var(--muted-2)}.note-box{background:var(--purple-tint);border:1px solid var(--purple-soft);border-radius:12px;padding:12px}.note-box .side-label{color:var(--purple);font-size:11px;margin-bottom:4px}.note-box .text{font-size:12px;color:#4a3f73;line-height:1.4}.side-empty{font-size:12px;color:var(--muted)}@media(max-width:900px){.stat-row{grid-template-columns:repeat(2,1fr)}.staff-side{display:none}.staff-list{width:260px}.chat-thread{padding:16px}}